Terms & Conditions

The e-tailer is Aphru Group Retail AS, Karl Johans gate 37, 0162 Oslo, Norway. Organization number 813 985 632, hereinafter ‘Aphru.’

Product information and availability

All products are subject to availability. The product photos on the website can be subject to minor changes according to natural variation. Such changes shall neither cause the termination of the order nor a price reduction. The customer will be informed during the transaction process if the order cannot be processed due to the unavailability of the ordered product.

Purchases and Payment

By sending an order to Aphru, the customer acknowledges that (s)he has read and accepted these Terms and Conditions. Aphru reserves the right to partially fulfill any order if one or more of the products ordered is not available. In such cases, only the sum relating to the partially fulfilled order proposal will be debited. The confirmation sent to the customer by email shall include information on the purchased products including prices and payment method, information on delivery charges and contact information to Aphru. The customer should immediately review this communication and notify Aphru of any errors.

Transport and delivery

Products purchased from the website will be delivered to the address registered by the customer. Aphru is not responsible for unforeseeable delays or delays caused solely by the delivery service. Any damages to the packaging and/or products, or discrepancies in the number of items must be immediately reported to Aphru.

Right of withdrawal and return of products ordered

The customer has the right to withdraw from the contract without specifying any reason, by returning the products purchased from the website, within 14 (fourteen) days from the date the products were received. When a customer use the right of withdrawal, Aphru will reimburse the full price of the products, provided that they are returned unworn, unused and undamaged, with the original Aphru tags and labels intact, in all the original Aphru packaging and accompanied by the original invoice. Aphru will accept returns and exchanges of products only if the return-instructions are fully complied with. Aphru reserves the right to refuse returns of products that do not comply with these requirements. The cost of returning the products shall be borne by the customer. It is recommended the products are returned using a tracked delivery service insuring the value of the item.

Aphru cannot be responsible for reimbursement of products that are returned, but not received by Aphru due to loss or damage not attributable to Aphru. Norwegian customers, in the case of returns, must adhere to the return policy as described in the Norwegian Angrerettskjema. All returns shall be sent to: Aphru Group Retail AS, Karl Johans gate 37, 0162 Oslo, Norway. 

Cancellation of order

If a customer wishes to amend or cancel an order, (s)he must immediately send an email to contact@aphru.com. Once the product has been dispatched, the order cannot be cancelled or amended. Dispatched products can however be returned as set out in these terms and conditions.

Product defects

If a product sold by Aphru has manufacturing defects, Aphru must be immediately notified at contact@aphru.com. If a manufacturing defect is detected, the customer has the right to have the product replaced free of charge, a price-reduction, or the order cancelled.

Errors on the website

Aphru reserves the right to correct errors, such as related to prices or availability, and to change or update information without prior notice. We strive to always have the correct information on our website.

Authenticity and intellectual property rights

Aphru guarantees the authenticity of all products purchased on the website. The Aphru designs and all elements of the trademark’s business solely belongs to Aphru Group Retail AS.

Applicable law

These terms and conditions are governed by the Norwegian law.

Privacy Policy

Aphru will only use the customer’s contact information related to the customer’s order. Aphru will not share or sell any contact information to any other party. The handling and collecting of personal information is processed in accordance with Norwegian law and are not sold to third parties. Our newsletter subscription can be cancelled at any time.